Refund and Returns Policy at Excel Supplements

At Excel Supplements, we strive to ensure your satisfaction with our products. Our refund and returns policy is designed to provide you with a clear and straightforward process for returns, exchanges, and refunds.

Return Eligibility

Return Window:
Our return policy covers products within 30 to 90 days of purchase. Unfortunately, we cannot offer a refund or exchange if more than 90 days have passed since your purchase.

Condition of Items:
To be eligible for a return, your item must be in the original container in which it was received.

Non-Returnable Items:

  • Gift cards

How to Complete a Return

Required Documentation:
To process your return, please provide a receipt or proof of purchase.

Return Process:
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.

Handling Refunds

Late or Missing Refunds:
If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times can vary.
  3. Contact your bank, as there may be additional processing time.

If you’ve completed these steps and still haven’t received your refund, please reach out to us at info@excelsupplements.com.

Sale Items and Exchanges

Sale Items:
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges:
We replace items only if they are defective or damaged. For exchanges, email us at info@excelsupplements.com for further instructions.

Gift Returns

Gift Returns:
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. A gift certificate will be emailed or mailed to you upon receipt of the returned item.

If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, we will issue a refund to the gift giver, who will be notified of the return.

Shipping Returns

Return Shipping:
To return your product, mail it to: Excel Supplements, LLC
5143 Kennedy Ave
Cincinnati, OH 45213

You are responsible for return shipping costs. Shipping costs are non-refundable, and if you receive a refund, the return shipping cost will be deducted. For valuable items, consider using a trackable shipping service or purchasing shipping insurance as we do not guarantee receipt of returned items.

Need Assistance?

For any questions regarding refunds and returns, contact us at info@excelsupplements.com. Our team is here to help ensure a smooth return process.