Refund and Returns Policy at Excel Supplements
At Excel Supplements, we strive to ensure your satisfaction with our products. Our refund and returns policy is designed to provide you with a clear and straightforward process for returns, exchanges, and refunds.
Return Eligibility
Return Window:
Our return policy covers products within 30 to 90 days of purchase. Unfortunately, we cannot offer a refund or exchange if more than 90 days have passed since your purchase.
Condition of Items:
To be eligible for a return, your item must be in the original container in which it was received.
Non-Returnable Items:
How to Complete a Return
Required Documentation:
To process your return, please provide a receipt or proof of purchase.
Return Process:
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.
Handling Refunds
Late or Missing Refunds:
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as processing times can vary.
- Contact your bank, as there may be additional processing time.
If you’ve completed these steps and still haven’t received your refund, please reach out to us at info@excelsupplements.com.
Sale Items and Exchanges
Sale Items:
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges:
We replace items only if they are defective or damaged. For exchanges, email us at info@excelsupplements.com for further instructions.
Gift Returns
Gift Returns:
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. A gift certificate will be emailed or mailed to you upon receipt of the returned item.
If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, we will issue a refund to the gift giver, who will be notified of the return.
Shipping Returns
Return Shipping:
To return your product, mail it to: Excel Supplements, LLC
5143 Kennedy Ave
Cincinnati, OH 45213
You are responsible for return shipping costs. Shipping costs are non-refundable, and if you receive a refund, the return shipping cost will be deducted. For valuable items, consider using a trackable shipping service or purchasing shipping insurance as we do not guarantee receipt of returned items.
Need Assistance?
For any questions regarding refunds and returns, contact us at info@excelsupplements.com. Our team is here to help ensure a smooth return process.
