Excel Supplements Shipping Policy
At Excel Supplements, we aim to provide efficient and reliable shipping for all orders. Below are the details of our shipping policy to help you understand the process and costs involved.
How Long Does Shipping Take?
Processing Time:
We strive to process and ship your orders promptly. Typically, orders are processed within 1-2 business days.
Delivery Time:
Once your order is shipped, delivery times depend on the shipping method you select at checkout:
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Standard Shipping: Usually takes 3-5 business days.
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Expedited Shipping: Usually takes 1-3 business days.
What Are the Shipping Costs?
Cost Determination:
Shipping costs vary based on the weight of your order and its destination. To view exact shipping costs:
- Add items to your cart.
- Proceed to the checkout page.
- Enter your shipping address to see available shipping options and costs.
Do We Offer International Shipping?
International Shipping:
Currently, we do not offer international shipping directly from our online store. However, we have distributors and dealers in various countries. Contact our customer support team to connect with a distributor near you.
How Can I Track My Order?
Order Tracking:
Yes, you can track your order! Once shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our website or the shipping carrier’s site.
What If My Order Arrives Damaged or Incorrect?
Damaged or Incorrect Orders:
While we carefully package and ship our products, please contact our customer support team within 48 hours if your order arrives damaged or incorrect. We will work to resolve the issue and ensure your satisfaction.
Can I Change My Shipping Address After Placing an Order?
Address Changes:
Unfortunately, we cannot change the shipping address once an order has been placed. Ensure that you double-check your shipping address before completing your purchase for accurate delivery.
Do We Offer Free Shipping?
Free Shipping Promotions:
We occasionally offer free shipping promotions on select products or order totals. Stay updated on our latest promotions by subscribing to our newsletter or following us on social media.
Can I Cancel My Order?
Order Cancellations:
If you need to cancel your order, contact our customer support team as soon as possible. We will attempt to accommodate your request, but please note that orders cannot be canceled once they have been shipped.
Need More Information?
Additional Questions:
For any further questions or concerns about shipping, feel free to reach out to our customer support team. We are here to assist you with any shipping inquiries.
